Returns & Refunds Policy

At BEXON LLC, our priority is your complete satisfaction with every purchase. We gladly accept returns under the following conditions:

Goods must be returned in their original, unopened packaging and in salable condition within 30 days from the date of the invoice.
We cannot accept returns for items that have been opened or used, unless the product is confirmed to be damaged or defective upon arrival.
BEXON LLC reserves the right to refuse refunds on personal use products for any reason.
Special orders (valued at $500.00 or more) are subject to a 50% restocking fee upon return.
Cancellations of special orders prior to shipment may also incur a restocking fee.

Shipping Costs for Returns:

BEXON LLC will provide free return shipping if you received an incorrect, damaged, or defective item directly from us.
For all other returns, the customer will be responsible for the return shipping fees. Additionally, the initial shipping charges from your original order will not be refunded.
For returns originating from Canada, customers are responsible for all return shipping costs, regardless of the reason for the return.
Refusal to accept a package will not result in a refund of shipping charges.
Packages returned as undeliverable due to an insufficient or incorrect address provided by the customer will not be refunded the shipping costs.

Voluntarily returned items that have been opened, used, or are no longer in salable condition may be subject to a 20% restocking fee.
As mentioned above, special orders (in excess of $1000.00) returned in this condition will incur a 50% restocking fee.

To initiate a product return, please follow these steps:

Shipping Instructions: Once your return request is approved, our customer support team will provide you with specific shipping instructions. Unless otherwise directed for damaged/defective items, you should mail your product to:

Please allow for standard shipping times for exchanged products to reach you, which may vary depending on your location.
For items valued over $80, we recommend using a trackable shipping service or purchasing shipping insurance. BEXON LLC cannot guarantee receipt of returned items without tracking information.

Once your returned item is received and inspected by our team, you will receive an email notification regarding the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a standard processing timeframe determined by your financial institution.

If you haven’t received your refund yet, please first check your bank account.
Then, contact your credit card company, as there may be a processing period before your refund is officially posted.
Next, contact your bank, as there is often some processing time involved before a refund is visible.
If you have completed these steps and still have not received your refund, please contact us directly at contact@usbexon.com or order@bexon.com

Thank you for choosing BEXON LLC. We are committed to providing you with quality products and excellent customer service.